Sumit Singh

About Sumit Singh

I am an Executive MBA – \'Operations Management\', carrying along rich 17+ years of work experience, which has a blend of experience earned while working with Major Telco in India, Idea Cellular Ltd, Vodafone Cellular Ltd, DTH leader TataSky and now with Global Work Wear Service Provider- Lindstrom Group. I have been working in various roles & profile in the Customer Service Delivery function & have an in-depth knowledge of the vertical which would help in shine in all kind of service industry operations My core competency areas have been in Customer Relationship Mgmt (especially High Value/Corporate segment),Churn & Retention Mgmt,and Process Development My major exposure has been with Indian Telecom companies wherein I have worked in Service Marketing & Customer Services, however, I am always open to any kind of profile changes which suit my skill set and would provide enrichment in my profile.

Experience

1. Regional Strategic Key Account Manager - North

   Lindström

   Mar 2021 — Present · Chandigarh, IN

   Implement the Service, Sales & Collections strategy to deliver differentiated services for an identified set of strategic accounts in order to enhance competitive position in the region\\\\n\\\\n- Implement a plan to improve customer experience based on feedback based on customer VOC, NPS, C-SAT scores etc.\\\\n\\\\n- Act as a consultant, Innovate and bring appropriate changes in service delivery depending on market realities and demands.\\\\n\\\\n- Customer engagement via digital medium, field interactions, formal service reviews, other engagement programs that cater to the customer’s evolving service needs.\\\\n\\\\n- Initiate service improvement plans to ensure open issues are addressed, service levels & customer commitments are met. Support.\\\\n\\\\n- Customer Retention management, Revenue enhancement, Collections.\\\\n\\\\n- Digital drive & self-service adoption resulting in cost optimization & reduced cost to serve\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n

Education

• University of Lucknow

  Graduation, English, Economics

  2003 — 2005

• Annie Besant Inter College, Gomti Nagar, Lucknow

  Intermediate, Economics

  2000 — 2002

• Sikkim Manipal University of Health, Medical and Technological Sciences

  Master of Business Administration (MBA), Business Operations & Marketing Management, A

  2010 — 2012

• Indira Gandhi National Open University

  PGDCA, Computer and Information Sciences and Support Services, A

  2006 — 2008