Sumit Virdi
Service Desk Analyst @Exchange Technology Services
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WORK HISTORY
Service Desk Analyst @Exchange Technology Services
ON, CA
Bring years of hands-on expertise in user support, mastering tools like CW Manage and RMM to tackle even the toughest technical challenges with confidence- Take charge of hardware upgrades and switch replacements, ensuring networks run smoothly and efficiently across the board- Offer deep knowledge in supporting Microsoft products, AutoCAD, Bluebeam, and more, solving complex software issues with a track record of happy users- Lead the setup and fine-tuning of boardroom solutions with Microsoft Teams, making meetings productive and hassle-free for teams at all levels- Manage the full support cycle—diagnosing problems, finding solutions, and keeping systems secure—while consistently delivering top-notch service in fast-paced environments- Collaborate effectively with diverse teams to align on technical goals and assist in reaching out to users to address and resolve security vulnerability issues proactively.
EDUCATION
SANS Technology Institute
SANS Protects: Web Applications and Services, Cyber/Computer Forensics and Counterterrorism
Army school Madhopur
10th Grade
SANS Technology Institute
SANS Cloud Security Exchange 2022, Cyber/Computer Forensics and Counterterrorism
Lambton College
Postgraduate certificate, Cyber Security and Computer Forensics
SFSIS, Bathinda
High School Diploma, NON-Medical
SANS Technology Institute
Advanced Network Detection and Response (NDR)
SANS Technology Institute
IAM, MFA, & Password Security Solutions, Cyber/Computer Forensics and Counterterrorism
ABOUT SUMIT VIRDI
With over two years of invaluable experience in IT administration and cybersecurity, coupled with a comprehensive understanding of diverse technologies such as O365 and Dynamic NAV, as well as proficiency in remote rescue technician consoles like LOGmein and Optitune, I bring a wealth of expertise to the cybersecurity landscape. My hands-on experience and adeptness in navigating various cybersecurity tools and methodologies have equipped me to effectively tackle challenges and proactively mitigate risks in dynamic IT environments.Cybersecurity Expertise- Hands-on experience with leading security tools such as Nessus, Nmap, and Burp Suite for robust vulnerability assessments and penetration testing- Proficient in configuring and managing security infrastructure components including firewalls, IDS/IPS, WAFs, and Gateways for fortified perimeter defense- Expertise in endpoint security solutions such as Crowdstrike and Carbon Black to ensure comprehensive threat protection.Networking Proficiency- In-depth understanding of common networking protocols, server/client infrastructure, and wireless access points (WAPs) for seamless network operations- Proficient in configuring and optimizing routers, switches, and other network devices to ensure reliable connectivity. Authentication & Access Management- Proficient in managing authentication systems including Active Directory (AD), Single Sign-On (SSO), and Multi-Factor Authentication (MFA) to ensure secure access control.
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