Sumit Vaid

GM - Customer Experience @Airtel

Role: Gm - Customer Experience at airtel
Location: New Delhi, DL, IN
LinkedIn followers: 500 followers

OtherView LinkedIn profile

About Sumit Vaid

Customer Experience & Operations leader with 18+ years of experience driving…

Experience

Gm - Customer Experience
airtel
Jun 2023 — Present · Gurugram, IN

Education

D.B.S P.G College
Graduation
2002 — 2005
SGRR Public School- Dehradun
10th & 12th CBSE Board
2000 — 2002

Skills

Channel Partners
Call Center
Telecommunications
Call Centers
Business Development
Customer Satisfaction
Leadership
Mis
Customer Experience
Team Management
Project Management
Customer Service
Strategy
Service Delivery
Service-Level Agreements (Sla)
Business Analysis
Customer Relationship Management (Crm)
Business Strategy
Business Process Outsourcing (Bpo)
Process Improvement
Gsm
Customer Support
Operations Management
Project Planning
Process Management
Performance Management
Crm
Customer Lifecycle Management
Design Thinking
Team Leadership
Vendor Management
Management Information Systems (Mis)
Business Process
Sla
Outsourcing
Contact Centers
Management

Contact information

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Work email
•••••@airtel.com
Personal email
•••••@•••••.com
Direct dial
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Current company

airtel

Telecommunications · 101K employees · Gurgaon, Haryana, India

Airtel was founded to provide global connectivity and unlock endless opportunities. Our organization embodies a unique blend of energy, innovation, creativity, dedication, scale, and ownership, all aimed at being limitless. At Airtel, we strive to go beyond our duties to create impactful solutions for our consumers. Our team is highly skilled and constantly growing, actively developing infrastructure to introduce cutting-edge technologies like 5G, IoT, IQ, and Airtel Black. We have successfully launched 5G services in over 5,000 cities and towns nationwide, with 10 million unique customers on the 5G network nationally. Airtel Black is another convenient consumer service that provides combined billing for family and friends under a single bill. We also offer enterprise solutions, including national and international long-distance services for carriers. With a subscriber base exceeding 574 million as of 2023, we are committed to delivering effective products that contribute to the realization of a 'Digital India', enabling millions of individuals to connect and thrive for a brighter future. Our presence spans 7,915 census and 802,577 non-census towns and villages, covering almost 96% of the country's population with 388,726 Rkms of optical fiber and an extensive distribution network of 1.2 million outlets. We've also implemented conservation initiatives that have saved 14,676 MWh of electricity, 4412 tonnes of paper through our e-bill initiatives, and recycled 3330 tonnes of e-waste. At Airtel, we believe in taking early ownership, delivering quality, and experimenting with various career paths to boost our trajectories and gain valuable insights into the business, making us the best in the industry. We are committed to creating the ultimate experience for our consumers while maintaining an ecological balance in the world.

airtel.com

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About Sumit Vaid

Experience

Gm - Customer Experience

Education

D.B.S P.G College

SGRR Public School- Dehradun

Skills

Find verified contacts for anyone on LinkedIn