Sumit Upadhyay
Relationship Manager @IndiaMART InterMESH Limited
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WORK HISTORY
Relationship Manager @IndiaMART InterMESH Limited
Ahmedabad, IN
Results-Driven Client Service Leader*Results-driven Client Service Division Leader with expertise in client relationship management, service excellence, and strategic growth. Proven track record of delivering exceptional service to over 500+ High Net Worth Individual (HNI) clients through IndiaMART\'s esteemed platform. Skilled in team management, retention, and revenue growth through strategic renewal, upsell, and cross-sell initiatives.*Professional Summary:*As a seasoned professional in client relationship management, I excel in crafting tailored solutions to meet the unique needs of HNI clients, ensuring exceptional satisfaction and loyalty. With expertise in sales strategy, renewal management, and upsell/cross-sell initiatives, I consistently deliver value-added services that drive revenue growth and exceed targets.*Key Responsibilities:*- Manage a team of 4 members to deliver exceptional client service and achieve sales targets in the Ahmedabad market- Build and maintain strong relationships with HNI clients, ensuring high client satisfaction and retention rates- Develop and execute strategies to upsell and cross-sell services, driving revenue growth and achieving value-added targets- Conduct regular client meetings to address queries, resolve issues, and identify new sales opportunities.*Key Strengths:*- Client Relationship Management- Team Leadership & Management- Sales Strategy & Execution- Renewal & Upsell Management- Client Service Excellence*Achievements:*- Successfully manages a team to deliver exceptional client service and achieve sales targets- Builds and maintains strong relationships with HNI clients, ensuring high client satisfaction and retention rates- Develops and executes strategies to drive revenue growth through renewal, upsell, and cross-sell initiatives.
EDUCATION
Rani Durgavati Vishwavidyalaya
Bachelor of Commerce - BCom, Economics
Rajiv Gandhi Prodyogiki Vishwavidyalaya
management diploma , Business, Management, Marketing, and Related Support Services
ABOUT SUMIT UPADHYAY
Dynamic sales and client service professional with experience in consumer goods and B2B industries. Proven track record of driving revenue growth, expanding customer base, and delivering exceptional client service. Skilled in sales strategy, team leadership, client relationship management, and market development.*Key Strengths:*- Client Relationship Management- Sales Strategy & Execution- Team Leadership & Management- Revenue Growth & Expansion- Market Development & Analysis
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