Sumit Soni
Back Office Team Leader | Compliance & Complaint Management
- Role
- Customer Service Team Lead at Startek
- Location
- Chhindwara, MP, IN
- LinkedIn followers
- 500 followers
About Sumit Soni
As a Customer Service Team Lead at Hexaware Technologies, I leverage my executive management skills to oversee the daily operations of the customer service team. With over 5 years of experience in executive roles, I have developed strong communication and leadership abilities that enable me to effectively manage and motivate my team. I am passionate about delivering exceptional customer service and ensuring customer satisfaction. I am also proficient in various software tools and technologies that enhance the efficiency and productivity of the team. My goal is to continue to grow and learn as a professional, and to contribute to the success of Hexaware Technologies and its clients.
Experience
Customer Service Team Lead
Dec 2025 — Present · Bhopal, IN
Back Office Team Leader | Compliance & Complaint ManagementComplaint Management & Escalation HandlingCompliance Monitoring & Regulatory AdherenceTeam Leadership & Performance ManagementSLA, TAT & Quality ControlRoot Cause Analysis (RCA) & Process ImprovementAudit Support & MIS ReportingClient & Stakeholder Communication
Education
Chhindwara University
Bachelor of Arts - BA, Art/Art Studies, General
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