Sumit Singh

Experience

1. Assistant Manager Customer Succes

   AIHP

   Sep 2025 — Present · Gurugram, IN

   As an Assistant Manager – Customer Success, my focus is on building strong client relationships, ensuring seamless onboarding, and driving long-term value for customers. I act as a strategic partner for clients, aligning their goals with our solutions to maximize satisfaction and retention.Key Responsibilities: • Managing end-to-end client lifecycle from onboarding to renewal and upsell opportunities. • Acting as the primary point of contact for customer queries, escalations, and feedback. • Understanding client requirements and collaborating with cross-functional teams (sales, operations, product) to deliver solutions. • Monitoring client health metrics and ensuring high levels of engagement and adoption. • Conducting regular business reviews to identify opportunities for process improvement and account growth. • Supporting the team in achieving retention, renewal, and customer satisfaction targets.Core Skills: • Customer Relationship Management (CRM) • Client Retention & Engagement Strategies • Stakeholder Communication • Problem Solving & Conflict Resolution • Cross-functional Collaboration • Data-driven Decision MakingImpact:By strengthening customer trust and driving successful outcomes, I ensure clients not only achieve their objectives but also grow with the organization.

Education

• Madurai Kamaraj University

  Bsc in hospitality & Tourism

  2016 — 2018