Sumit Sharma
Servicenow Senior Business Process Consultant @GlideFast Consulting
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WORK HISTORY
Servicenow Senior Business Process Consultant @GlideFast Consulting
Toronto, ON, CA
EDUCATION
SGTB Khalsa Senior Sec Sechool
High School, Commerce
Institute of Management Technology, Ghaziabad
Master of Business Administration (MBA), System & Operations
Mahatma Jyotiba Phule (MJP) Rohilkhand University
BHM & CT, Hotel, Motel, and Restaurant Management
SKILLS
ABOUT SUMIT SHARMA
Senior ServiceNow ITSM/ESM Functional Consultant in (GlideFast Consulting. Canada) with more than 14+ years of ITSM/ITIL Functional, Process Consulting, Pre-sales, Senior Business Analyst and Operations experience in IT Infrastructure Management domain.* Extensive exposure and experience in ITSM/ESM ServiceNow Functional/Process implementations for such offerings like : ServiceNow ITSM Pro, HRSD, ITBM, SecOps (SIR/Threat Intelligence), CSM.* Performed various roles during tenure like \"Senior Business Analyst, Project Lead, Solution Architect, Process Lead and Senior Functional Lead\" in different engagements for ServiceNow and Process deployment and implementations.* Developed and designed response ITSM/ESM solutions against (RFP/RFI) for various sales pitches.* Designed & customized ITSM/ESM processes based IPR products using tools like ServiceNow, BMC Remedy etc.* Conducted ITIL based maturity assessments using self developed assessment criteria for various processes.* Performed various roles during tenure like \"Senior Business Analyst, Project Lead, Solution Architect, Process Lead and Senior Functional Lead\" in different engagements. Expertise : ITIL/ITSM/ESM Functional Process Consulting, ITSM/ESM Product based IPR development. ITIL based process assessments, Process Domain Project Management, As is Process Transition & Migration.Certifications : ITIL V3 Expert, ITIL V4 MPT & ServiceNow CSA.
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