Sumit Sharma
Sales & Success | Fintech | Ex-Cardekho | Zigchat |
- Role
- Customer Success Manager at AdvaRisk
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Sumit Sharma
Experienced Business Analyst with a demonstrated history of working in the information technology and services industry. Skilled in Customer Success Management, Client Servicing, Data Analytics, Product Management, and Google Analytics. Strong information technology professional with a Bachelor of Technology - BTech focused in Electrical, Electronics and Communications Engineering from MJRP University - India.
Experience
Customer Success Manager
Nov 2022 — Present · Mumbai, IN
Customer Onboarding: Successfully guide customers through onboarding, ensuring they understand product/service features and derive maximum value- Customer Engagement: Design and implement engagement strategies to keep customers actively using products/services and achieving their goals- Customer Retention: Proactively monitor customer satisfaction and usage patterns to identify churn risks and improve retention rates- Upselling & Cross-Selling: Identify opportunities to enhance customer accounts with additional products or features, collaborating with sales to drive revenue growth- Health Checks: Conduct regular account health checks to assess customer well-being and maintain a positive experience by addressing potential issues early- Customer Feedback: Gather and analyze customer feedback to enhance products/services and continuously improve customer experience- Renewal Management: Manage contract renewals to ensure customer retention and minimize churn for subscription-based services- Cross-Functional Collaboration: Share customer insights with product, support, and technical teams to drive product enhancements and better service delivery- Metrics & Reporting: Provide actionable insights and detailed reports on customer health, satisfaction, and engagement metrics- Customer Education: Develop training materials and educational resources to empower customers with in-depth product knowledge and effective usage- Problem Resolution: Act as a trusted point of contact for resolving customer issues, coordinating with technical teams to deliver timely solutions.
Education
Mahatma Jyoti Rao Phoole University (MJRPU), Jaipur
Bachelor of Technology - BTech, Electrical, Electronics and Communications Engineering
2008 — 2012
Skills
- Project Management
- SEO
- Google Analytics
- C
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