Sumit Sharma
Business Analyst @Rockwell Automation
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WORK HISTORY
Business Analyst @Rockwell Automation
Noida, IN
Transition Processes & Delivers highest level of service quality to our internal & external customers in a timely manner-Perform Process transition ensuring low effort experience for all stake holders-Create Process flow charts, Standard processes operating instructions-Define & agreed SLA, TAT of all newly transition processes-Own and manage customer experience by providing faster resolution, effortless experience, and better customer connect-Reduces customer efforts and enhances productivity via process improvements-Identifies areas for continuous improvement in existing processes to reduce customer effort, and aligns improvement projects to close shortfalls-Drive the continuous process improvement, and control initiatives-Drives the development and enhancement of measurement and analytical methodologies-Identifies & Promotes opportunities for Automation-Improves process maturity of Channel Partners-Support In country to Coach & guide channel partners to adopt continuous improvement in their processes that would ultimately improve the quality of service to customers by providing relevant inputs to enhance/optimize the processes-Enhances competency level in a planned manner-Keep abreast with the continuing changes within the company, and excel in specific business systems and IT applications-Undertake specific knowledge enhancement activities that will make you skilled at multitasking, prioritizing and communicating with impact & influence, to ensure high levels of customer satisfaction-Drives the development and enhancement of measurement and analytical methodologies-Assures change management practices are followed, including communication, training, documentation development, etc-Publish timely dashboards
EDUCATION
Institute of Management Technology, Ghaziabad
Master of Business Administration - MBA, Operations Management and Supervision
SRM University
Bachelor of Technology - BTech, Automotive Engineering Technology/Technician
ABOUT SUMIT SHARMA
Proficient in related computer software, including logistics and supply chain software like SAP & Coupa. • Qualified problem-solver with a strong understanding of the mathematics and logistics that go into maintaining a company’s inventory. • Excellent communicator with the strong reading, writing, speaking, and listening skills required to successfully negotiate supplies contracts with vendors. • Social perception and persuasion skills that make negotiating favourable terms with vendors more likely. • Strong analytical skills that make it possible to identify areas where the company can cut costs and increase productivity.
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