Sumit Sardana

Experience

1. Program Manager Manager, Account Management

   Amazon

   Apr 2024 — Present · Gurugram, IN

   Lead a team of Account Managers, prioritizing strategic initiatives and provide escalation support as needed.• Build relationships with vendors across the portfolio; proactively build joint business plan action items and act as a point of escalation for outstanding issues, questions, and concerns.• Managing Portfolio of $1.3B• Act as a thought leader in defining success criteria and understanding business needs of Selling Partners in an ever-changing business environment. Contributes to and leads strategic plans and documents for the organization.• Leads recruiting and hiring efforts across direct team and broader organization.• Manage vendor needs and monitor complexity through efficient resource allocation of Account Managers.• Monitor Selling Partner satisfaction survey results to analyze both positive and negative feedback trends. Establish improvement plans and mange expectations with Account Managers as appropriate.