Sumit Sanhotra
Assistant Manager at Cvent focused on Customer Success, Growth, Churn Prevention & Renewals.
- Role
- Assistant Manager - Customer Success, Enterprise at Cvent
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Sumit Sanhotra
With over a decade of experience in customer success and people management, I am committed to fostering team efficiency and delivering exceptional client outcomes at Cvent. My expertise lies in optimizing processes, building and implementing churn prevention strategies across success teams, enhancing productivity, and building strong client relationships. I thrive on empowering teams to achieve their potential while aligning with the organization’s goals of innovation and service excellence. My mission is to bring collaborative, data-driven solutions to ensure both team and client success. At Cvent, I oversee a team of seven, focusing on personnel development, performance management, and operational efficiency. By implementing process improvements and coaching on KPIs, our team aligns seamlessly with business goals. Collaborative leadership and effective communication have been central to driving results, delivering impactful client experiences, and enhancing service offerings.
Experience
Assistant Manager - Customer Success, Enterprise
Sep 2018 — Present · Gurgaon, IN
Manage a team of 10 CSMs,overseeing personnel, performance reviews, and daily operations• Participate in client communications to provide real time feedback and improve team performance and client outcomes• Implement process improvements to enhance efficiency and productivity• Apply solutions to improve services and systems• Monitor and adjust resource utilization according to client needs• Monitor and adjust resource utilization for enterprise clients• Coach the team on KPIs to align with business goals.• Participate in leadership meetings to recommend improvements for employees, client, and operational excellence to deliver business objectives.• Lead projects and collaborate with leaders for team, department and organizational goals• Conduct initial interviews and mentor team members and new hires as needed
Education
Delhi University
Bachelor's degree, Business/Commerce
2006 — 2009
SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
Degree, Marketing/Marketing Management, General
2010 — 2012
Indian School of Business
Leadership with AI
Skills
- Team Leadership
- Team Building
- Leadership
- Sales Hiring
- Customer Relationship Management (Crm)
- People Management
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