Sumit Pandey

About Sumit Pandey

Experienced engineer with a demonstrated history of working in the medical device industry. Currently working with one of the latest and innovative technologies in the field of minimal invasive surgery, Da Vinci surgical robotic system as an System Engineer/ Sterile & Reprocessing Specialist for instruments and accessories.

Experience

1. Field Service Manager

   Intuitive

   Apr 2026 — Present · Hyderabad, IN

   I’m a Field Service Manager based in Hyderabad, leading field operations across Telangana, Andhra Pradesh, Odisha, Bihar, West Bengal, and the Northeast states, with a strong focus on service excellence, system reliability, and customer success in surgical robotics (da Vinci systems).My journey from Field Service Engineer to Manager has been built on hands-on technical expertise, ownership, and a passion for solving complex challenges in high-critical healthcare environments. Over the years, I’ve consistently driven high system uptime (>98–99%), minimized downtime through proactive maintenance, and strengthened customer trust across leading hospitals and surgical centers.I bring deep experience in:• Field Service Operations for da Vinci Surgical Systems• Driving Uptime, Reliability & Preventive Maintenance in critical OR environments• Customer Experience & Stakeholder Management (Surgeons, Clinical Teams, Hospital Admin)• Cross-functional Collaboration with Global Product Support, TSE & Engineering Teams• Team Leadership, Mentoring & Capability BuildingI’ve also contributed beyond core operations by: Leading strategic initiatives (including Experience Center / technical deployments) Driving knowledge sharing and technical standardization across India teams Partnering with global and regional stakeholders to enhance issue resolution and service deliveryI strongly believe that service is a strategic growth driver in healthcare technology—where precision, reliability, and trust directly impact patient outcomes. Delivering consistent, high-quality service is key to enabling clinical excellence.As I step into this leadership role, my focus is on building high-performing teams, ensuring operational excellence, and delivering meaningful impact across regions and healthcare partners.I’m always open to connecting with professionals passionate about healthcare technology, surgical robotics, and service leadership.

Education

• Bundelkhand University

  Engineer’s Degree, Biomedical/Medical Engineering

Skills

• Healthcare
• Healthcare Information Technology
• Field Service
• Biomedical Electronics
• Matlab
• Medical Devices
• Radiology
• Product Development
• Embedded Systems
• Xrays
• Medical Ultrasound
• Leadership
• Microsoft Office
• Dexa
• Customer Service
• Teamwork
• Orthopedic Rehabilitation
• X-Ray
• Digital Imaging
• Biomedical Engineering
• Dicom
• Engineering
• Electronics
• Ultrasound
• Microsoft Excel
• Hardware Diagnostics
• Windows
• Troubleshooting
• C++
• Biomaterials
• Hospital Management
• Hospitals
• Pacs
• Mri
• Medical Imaging
• Digital Mammography
• Pet-Ct
• C