Sumit Nandy
Helping Global Organizations Accelerate Growth & Retention Through Customer Success & Exceptional Customer Experience
- Role
- Director Enterprise Solutions at ZingHR
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Sumit Nandy
With 25+ years of experience in Customer Success, CX, SaaS, and IT consulting, I help global organizations drive business outcomes through AI-powered insights, automation, and technology adoption. Expertise: AI-driven customer success & analytics SaaS adoption & digital transformation Retention, expansion & revenue growth C-level advisory & strategic alignment Customer Journey Mapping Platforms: SAP | SuccessFactors | CSOD | Leading SaaS SolutionsI partner with C-level executives to align technology with business goals, ensuring seamless adoption, advocacy, and renewal. With a data-driven mindset, I work cross-functionally across Sales, Product, and Support to implement customer success strategies that drive measurable impact.Let’s connect to discuss how Customer Success can accelerate growth for your business! Reach me at n••••••••@gmail.com or connect with me here on LinkedIn.
Experience
Director Enterprise Solutions
Aug 2025 — Present · Mumbai, IN
Leading Customer Success for one of India’s largest and most prestigious BFSI clients, with an overall strength of over 6 lakh users. My role focuses on driving the success of a large-scale HRMS transformation by ensuring business continuity, streamlining HR processes, and delivering measurable value across the organization. I work closely with senior stakeholders to enhance adoption, operational efficiency, and user experience, while aligning platform outcomes with the customer’s strategic objectives.
Education
Symbiosis Centre for Management Studies- Pune
Post Graduation, Information Technology
2006 — 2008
Kendriya Vidyalaya
High school, Science
1984 — 1996
Nagpur University
Bachelor's degree, Computer Science
1996 — 1999
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