Sumit Mandhan
Customer Success Executive | B2B SaaS | Blockchain | Client Onboarding & Retention | Account Management | Ex-IndiGo
- Role
- Customer Success Executive at TruScholar
- Location
- Amravati, MH, IN
- LinkedIn followers
- 500 followers
About Sumit Mandhan
I am a results-driven Customer Success and Operations Specialist with over 8+ years of…
Experience
Customer Success Executive
Sep 2023 — Present · Amravati, IN
Acted as a subject matter expert for designated technology areas, providing prompt and effective support to resolve customer issues.*Collaborated cross-functionally with internal teams to ensure delivery of outstanding customer service.*Maintained consistent communication with clients through regular updates via calls, emails, and targeted campaigns.*Proactively monitored software performance, escalating technical issues to appropriate teams for swift resolution.*Ensured timely resolution of customer complaints, with thorough follow-ups until full case closure.*Responded to client inquiries via email, phone, and video conferencing, delivering a seamless support experience.*Analyzed recurring issues and proposed actionable solutions to improve customer satisfaction.*Collected, synthesized, and relayed customer feedback to relevant departments via structured feedback mechanisms.*Monitored key performance indicators including NPS, CSAT, and response time on a monthly basis.*Managed client expectations and maintained clear communication throughout the entire case resolution process.
Education
Sant Gadge Baba Amravati University, Amravati
Bachelor of Commerce - BCom
2014 — 2019
Sant kawarram school
Secondary school certificate
2011 — 2012
Sant kawarram school
Higher secondary certificate
2013 — 2014
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