Sumit Kumar

About Sumit Kumar

Ten years of experience in Research Operations in industry verticals such as Supply Chain…

Experience

1. Assistant Manager Primary Research

   Genpact

   Jul 2023 — Present · Noida, IN

   In my current role, my KRAs include the following points that drive the success of our operations:Client and vendor management: I oversee relationships with clients and vendors, ensuring seamless collaboration and service delivery.Collaborating with project owners: I work closely with project owners to ensure projects meet industry standards in terms of delivery and quality.Vendor management in outsourced projects: I manage vendors involved in outsourced projects, ensuring alignment with project goals.Executing market research projects: I lead the execution of B2B and consumer market research data collection projects using primary research methodologies like computer-assisted telephone interviewing (CATI), On-Demand Expert, computer-assisted web interviewing (CAWI), and in-depth interviews (IDIs) with international clients.Handling organizational facets: I manage various aspects of the organization, including operations, hiring, training and development, quality assurance, and database management.Team management: I guide a team of over 26 research analysts, team leaders, and senior research analysts, ensuring they achieve targets and meet project requirements based on the complexity of each research project.P&L and change management: I am responsible for profit and loss management and implementing change management strategies to enhance operational efficiency.Leading major projects across verticals: I have undertaken significant projects covering areas such as 5G, internet of things (IoT), automotive, information and communications technology (ICT), cybersecurity, data protection, public safety software solutions, retail, fast-moving consumer goods (FMCG), insurance, and more.

Education

• NIIT Institute

  GNIIT

  2007 — 2010

• Delhi University

  Bachelor of Arts - BA

  2003 — 2009