Sumit Kumar Panda

About Sumit Kumar Panda

Experienced Engineer with a demonstrated history of working with medical device industry for India Region.Ortho/Cardiac/Advanced Surgical/ Advanced visualisation/ENT/Neuro/Anesthesia/OT Integration.

Experience

1. Area Manager - Regional Service (Ap, Telangana, Orissa & Maharashtra)

   KARL STORZ

   Mar 2023 — Present · Hyderabad, IN

   Ensuring that service delivery standards are maintained by managing and directing the activities of a team of 16 Engineers to provide prompt service to customers spread over 5 states in India. • Generating Service Revenue by capturing new and maintaining the existing AMC/CMC, sale of consumables and accessories and out of warranty repairs and achieve the set targets. • Managing relationship and establish rapport with key customers to develop customercentric revenue model. • Leading, Developing and Monitoring the team in all aspects of customer handling, business generation and being compliant with the company norms in providing service to the customer. Setting up team’s KRAs and identifying the training needs based on Individual Development plan.• Maintaining High Customer Satisfaction Index and TAT for Service operations. • Regular monitoring of timely billing and collection of Accounts Receivable. • Keeping standby device & spares inventory under control by Tracking and maintaining records for service assets/loaner Inventory and spare consumption in CRM. • Managing the after-sale activities such as installation, equipment calibration, corrective & preventive maintenance, and spare & repair. • Collecting and analyzing data to plan service activities of engineers and to improve service support. • Evaluating team members performance and taking corrective action where inadequate performance is suspected. • Actively collaborate with sales, marketing, and other cross functional teams on setting up service function unit. • Raising the concerns of the customers and team with management and getting the issues resolved. • Organizing Care and Maintenance Programs at customer site / Online to impart knowledge to the customer specific to the application, maintenance, and basic troubleshooting of installed systems. • Assisting in the development of service operations policy for the company.

Education

• Biju Patnaik University of Technology, Odisha

  Bachelor’s Degree, Electrical and Electronics Engineering

  2008 — 2012

• Central Institute Of Tool Design

  Associate’s Degree, PROGRAMMABLE LOGIC CONTROL INDUSTRIAL AUTOMATION

  2010 — 2011

• L.P.S PUBLIC SCHOOL

  High school, Science

Skills

• Engineering Drawings
• Service Delivery Management
• Microsoft Office
• Sales
• Public Speaking
• Medical Devices
• Distributor Training
• Team Management
• Issue Resolution Management
• Technical Support
• Service Revenue Generation
• Equipment Maintenance
• Equipment Installation
• Customer Service
• Team Building
• Management
• Equipment Repair
• Electrical Troubleshooting
• Business Development