Sumit Kumar
Customer Service Representative Ii (Automotive) @Majorel
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WORK HISTORY
Customer Service Representative Ii (Automotive) @Majorel
Waterloo, ON, CA
Talking to retail and Commercial Customers of the Automotive Industry-Act as a bridge between the Customers, dealers, and the OEM-Facilitate warranty claims of customers-Clearing doubts of the team to increase the quality of the process and increase case closure-Effectively captured customer sentiments through survey initiatives, driving NSAT to an impressive 72, emblematic of outstanding service quality-Continuous knowledge enhancement about the latest models, features, and parts-Ordering automobile parts and ensuring timely resolution of customer’s issues-Taking inbound/outbound calls and emails as per the requirements-Managing and scheduling tasks in Compass software to ensure effective follow-up with customers-Negotiating repair costs and facilitating the repair process-Issuing cheques for customers and ensuring they are sent to the correct mailing address-Communicating with customers and dealerships, and documenting notes and reports based on the conversations-Currently utilizing strong proficiency in Office 365 applications, including Word, Excel, PowerPoint, Outlook, Google Notes, SharePoint, and Microsoft Teams, to facilitate seamless collaboration and communication across teams at my current company-Scheduling customer appointments in the software and conducting timely follow-ups-Always ensuring customer satisfaction and brand loyalty.
EDUCATION
Conestoga College
Diploma of Education
Baddi University of Emerging Sciences and Technology, Budha (Makhnumajra), Solan
Bachelor of Technology - BTech
ABOUT SUMIT KUMAR
A multitalented professional with a passion for delivering results and solving complex problems. With a diverse background in both technology and human resources, I bring a unique perspective to the table. My experience as an IT Recruiter, Software Engineer, and Associate Recruiter has allowed me to develop strong communication and problem-solving skills. I have a proven track record of delivering successful outcomes by collaborating with clients, hiring managers, and team members. My experience in sourcing, screening, and negotiating with top clients such as Salesforce, NetApp, and DuPont has given me a deep understanding of the recruitment process. My technical background, including certifications in Frontend Web Development, Core Java, and C&C++, allows me to bring a technical perspective to my work. I am dedicated to continuous learning and professional growth, and I am excited to bring my skills and experience to a new challenge.\"
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