Sumit Kumar
Building Blinkit | EX Dunzo | EX Xpressbees |EX DTDC
- Role
- Fleet Operation Lead at Blinkit
- Location
- Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Sumit Kumar
A young professional with an experience of rich 9 years Operations Management. Worked as…
Experience
Fleet Operation Lead
Oct 2023 — Present · Delhi, IN
Managed a team of 800+ active delivery executives and ensured timely deliveryof Grocery orders to customers in a specific geographical area. •Monitored delivery metrics such as on-time delivery,delivery accuracy, andcustomer satisfaction to maintain high standards of service.•Coordinated with the merchants, customer support and sales team to addresscustomer complaints and resolve issues in a timely manner. •Analyzed delivery data and provided reports to senior management on aregular basis.•Implemented process improvements to increase efficiency and customersatisfaction, resulting in a 15% increase in on-time delivery rates.•Recruited and trained new delivery executives, resulting in a 20% increase indelivery capacity and improved delivery times.•Conducted regular performance reviews of delivery executives and providedconstructive feedback to improve performance and productivity.
Education
Delhi University
B.com, Accounting
2013 — 2015
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