Sumit Kaushik

About Sumit Kaushik

A diligent professional with work experience spanning to over 20 years across various Retail / B2B formats of E-Commerce / Services / Information Technology / Marketing / Digital Agency, Hospitality, BFSI & Automobile. Previous roles includes extensive Customer life cycle engagements & driving overall business development efforts in prudent & agile manner. Current assignment includes working in a Sales-Operations environment with an E-Commerce player. A jist of professional achievements as below:• Define & set consumer experience, business growth plans and product targets within the Organizations ecosystem.• Strengthened & developed Customer acquisition & retention life cycles, key Sales & CRM strategies / processes, including branding, Customer segmentation & target marketing with Automotive Company / Automotive portal.• Steered strategic planning, corporate vision & operations across multiple operating divisions for an ICICI Bank group Company.• Good exposure in executing Loyalty programs, enhance backend CRM processes, revamping direct marketing campaigns & conducting Promotional campaigns for Hospitality sector. • As a Program Manager had successfully managed multiple clients & Relationships for integrating marketing & sales effort during the engagement with Direct Marketing Agency.Specialties: Acquisition,Agency,Business,B2B,BPO,Back office,Brand,Campaigns,CRM,Customer, Communication,Complaints,Client,Contact Center,Corporate,Consumer,Channels,Direct,Database,Digital,Dashboards,Development,Delight,Events,Executions,Engagement,E commerce,Field Activities,SOPs,Feedback,Go-to-market,IT,Insights,Implement, Intelligence,Lead generation,Loyalty,LifeCycle,Marketing,MIS, Management,Operations, Online,Product, Promotion,Pre-Sales,Positioning,Partners,Policies,Programs,Response,Retail,Relationship,Retention,Research,Reward,Roadmap,Sales,Solutions,Strategy,Seasonal,Social media,Support,Segmentation,Service,Teams, Training,Tactical,Targeted,dot com

Experience

1. Head E Commerce

   Schaeffler

   Mar 2022 — Present · Navi Mumbai, IN

Education

• MSME, New Delhi

  Certification in ISO: 9000:2001

  2010 — 2010

• Kurukshetra University

  Graduation, Computer Science

  1992 — 1995

• Indian Law Institute

  Certification, IPR, Trademarks & Cyber Law

  2007 — 2007

• ET & T Corporation

  PG, IT Management

  1996 — 1997

Skills

• Client Servicing
• Human Resources
• Customer Retention
• Customer Feedback
• Customer Service
• Business Intelligence
• Response Management
• Automotive
• Talent Management
• Cross-Functional Team Leadership
• Leadership
• Customer Relationship Management
• Analysis
• Crm
• Pre-Sales
• Product Promotion
• Project Management
• Customer Relationship Management (Crm)
• Teamwork
• Team Management
• Customer Engagement
• Management Information Systems (Mis)
• Retail
• Direct Marketing
• Lead Management
• Loyalty & Reward Programs
• Process Improvement
• Marketing
• Sap
• Campaign Management
• Channel Development and Management
• Business Development
• Strategy
• Field Promotions
• Customer Satisfaction
• Training
• Contact Center Management
• Management
• Team Building
• Project Planning