Sumit Kaushal
EVP & Vertical Head - Quality & Training
- Role
- Executive Vice President & Vertical Head Quality & Training at YES BANK
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Sumit Kaushal
Quality & Training domain professional in the Customer Service Industry for E-commerce…
Experience
Executive Vice President & Vertical Head Quality & Training
Sep 2022 — Present · Mumbai, IN
Leading Process Quality & Training Verticals for Captive and Partner sites for Spectrum Banking.
Education
Sikkim Manipal Institute of Technology - SMU
Master of Business Administration (MBA)
2013 — 2015
Indira Gandhi National Open University
Bachelor of computer
2000 — 2003
Skills
- Performance Management
- Crm
- Business Process
- Operations Management
- Quality Management
- Team Building
- Management
- Process Excellence
- Mis
- Employee Engagement
- Outsourcing
- Team Management
- Quality Assurance
- Bpo
- Call Center
- Process Improvement
- Call Centers
- Service Delivery
- Business Process Outsourcing (Bpo)
- Process Management
- Business Process Improvement
- Tqm
- Transition Management
- Telecommunications
- Vendor Management
- Six Sigma
- Process Consulting
- Customer Experience
- Leadership
- Customer Satisfaction
- Training
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