Sumit Dhungia
Customer Support & Remote Proctoring Professional | International Voice Process & US Banking | Quality Invigilator at ETS India (TOEFL, GRE, TOEIC Exams) | CRM Tools: Salesforce, Xperience
- Role
- Quality Invigilator - Psi at Ets India
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Sumit Dhungia
I am an Operations and Customer Support Professional with 2.8+ years of international…
Experience
Quality Invigilator - Psi
Jul 2025 — Present · Gurugram, IN
Verifying test taker identities using government-issued IDs to ensure candidate authenticity before the start of online assessments like TOEFL, TOEIC, and GRE.Managing live remote proctoring sessions, and actively monitoring candidate activities to uphold exam integrity and compliance throughout the test duration.Maintaining strict adherence to ETS exam security guidelines and operational protocols during online assessments.Providing real-time candidate support via call and chat for technical issues, procedural queries, and other assessment-related concerns.Conducting detailed incident documentation for any exam violations or irregularities encountered during proctoring sessions.Coordinating promptly with the Technical Support Team for escalations, ensuring seamless issue resolution to minimize test disruptions.Ensuring a positive and fair test-taking experience for candidates by delivering clear instructions and immediate assistance when required.Actively contributing to maintaining global assessment standards through vigilant supervision and efficient communication during high-stakes international exams.
Education
Indira Gandhi National Open University
Bachelor of Arts - BA, Liberal Arts and Sciences, General Studies and Humanities
Indira Gandhi National Open University
Master of Arts - MA, Sociology
Ivy Professional School
Data Analytics with Data Visualization
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.