Sumit Dhanshetty

Relationship Manager @Mahindra Holidays & Resorts India Limited

Mumbai, IN

As a Relationship Manager at Club Mahindra, I am committed to building and nurturing long-lasting relationships with members by delivering tailored solutions and exceptional service. I focus on ensuring members maximize the value of their vacation benefits, manage renewals efficiently, and address any concerns with urgency and care. My primary objective is to enhance member satisfaction, foster loyalty, and contribute to the continued success of Club Mahindra by consistently exceeding expectations and promoting our diverse offerings.Key Responsibilities:•Manage member accounts and build long-term relationships•Provide personalized solutions to meet customer needs•Address and resolve member concerns in a timely manner•Drive member satisfaction and loyaltyPromote Club Mahindra offerings and servicesHandle renewals, upgrades, and membership inquiries•Collaborate with cross-functional teams to improve service delivery