Sumit Chadha
Leading AI Powered Agile Delivery and Coaching for High-Impact Solutions
- Role
- Performance Coach at Mind School India
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Sumit Chadha
With over 17 years of IT experience, I specialize in driving digital transformation and enhancing service operations as a Senior IT Process Analyst at Shell. My focus lies in leveraging ServiceNow’s Virtual Agent and Live Agent platforms to streamline workflows and improve user experiences. Collaborating with cross-functional teams, I contribute to agile solutions that empower organizations to achieve operational excellence. At Shell, I lead initiatives like redesigning Virtual Agent setups and managing ongoing enhancements, ensuring seamless integration of NextGen migrations. My expertise in Agile practices and lean methodologies allows teams to deliver measurable value, foster collaboration, and continuously improve processes. I am passionate about enabling innovation and aligning technology solutions with business priorities.
Experience
Performance Coach
Jan 2025 — Present · Bangalore Urban, IN
Education
VIDYA VIKAS INSTITUTE OF ENGINEERING AND TECHNOLOGY
Bachelor of Engineering - BE, Computer Science
2002 — 2007
1% Club
Self Mastery, Personal Finance
Gorakhpur School of Natural Therapeutics
Doctor of Naturopathy, Naturopathic Medicine/Naturopathy
Swami Vivekananda Yoga Anusandhana Samsthana
Master's degree, Yoga Teacher Training/Yoga Therapy
2017 — 2019
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