Sumit Bhalla
Strategic Delivery Specialist
- Role
- Associate Delivery Head at Tech Mahindra
- Location
- South Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Sumit Bhalla
With over 22 years of progressive leadership in Operatoins Delivery, I bring a proven…
Experience
Associate Delivery Head
Oct 2016 — Present
With over 22 years of progressive leadership in Operatoins Delivery, I bring a proven track record in driving customer expereince, client relationship management high growth, and turnaround situations. Proven experience in BPO operations at functional and managerial levels, with ability to work independently, in a high pressure environment while meeting delivery requirement & client satisfaction. Strong leadership skills with a track record of training development and team motivationExperience with budget management and cost-reduction initiatives in a call center environmentOrchestrated a morale-boosting initiative through employee engagement programs, which diminished annual turnover rates by 20%.
Skills
- Call Center
- Bpo
- Sla
- Process Improvement
- Business Analytics
- Outsourcing
- Project Delivery
- Team Management
- Transition Management
- Vendor Management
- Operations Management
- Service Delivery
- Mentoring
- Workforce Management
- Management
- Call Centers
- Leadership
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