Sumit Anant Nirbhavane
Channel Manager – Client Experience | Leading Omnichannel Operations, CRM, Platforms & Process Excellence
- Role
- Channel Manager Client Experience at Axis Direct
- Location
- Thane, MH, IN
- LinkedIn followers
- 500 followers
About Sumit Anant Nirbhavane
I am a commerce graduate with 10+ years of experience in the dynamic Broking industry. My career has been defined by successful roles in complaints management, project management, vendor management, and a strong commitment to service excellence.I specialize in effective customer communication, ensuring top-tier support. My leadership skills are evident in my ability to handle and motivate teams.Additionally, I bring technical support and remote desktop access expertise to enhance operational efficiency. Let\'s connect and explore how I can contribute to your organization\'s success.\"
Experience
Channel Manager Client Experience
Jul 2025 — Present · Navi Mumbai, IN
Lead omnichannel operations including Email, Branch Desk (Sales & Banking), Live Chat, and Platform Support Desk. Drive CRM enhancements, QRC reduction initiatives, and TRAI DLT SMS compliance while partnering with Tech, Product, and Business teams to deliver scalable, compliant client experience.People Management, Training and capability Development, Audit and QA
Education
PTVA's Sathaye College
Higher Secondary Certificate
2009 — 2011
Gokhale Education Societys Shri Bhausaheb Vartak Arts Science and Commerce College M H B Colony Gora
Bachelor of Commerce - BCom, Financial Accounting and Economics
2011 — 2014
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