Sumit Ambike

About Sumit Ambike

I am a results-driven IT professional with 17 years of experience, including 10+ years of deep expertise in ServiceNow, delivering scalable enterprise solutions, driving IT process automation, and leading successful technology initiatives across complex environments.Currently working as a ServiceNow Developer / Technical Lead, I also bring strong capabilities as an IT Project Manager, bridging the gap between business objectives and technical execution. I have extensive experience managing end-to-end ServiceNow implementations, coordinating cross-functional teams, and ensuring on-time, high-quality delivery aligned with ITIL best practices.My core strength lies in designing, developing, and optimizing ServiceNow platforms while simultaneously handling project planning, stakeholder engagement, risk management, and continuous improvement initiatives. I thrive in consulting-driven environments where clear communication, structured delivery, and customer success are critical. IT Project Management & Consulting SkillsEnd-to-end IT Project Delivery (Planning → Execution → Go-Live → Hypercare)Agile & Waterfall project coordinationStakeholder & vendor managementRequirements gathering & solution design workshopsRisk, issue, and dependency managementContinuous Service Improvement (CSI) initiativesStrong client relationship management and consulting mindset ServiceNow & ITSM ExpertiseServiceNow ITOM: Discovery, Event Management, Orchestration, Cloud ManagementServiceNow HAMServiceNow Configuration & Administration: CMDB, MID Servers, Event Rules, NotificationsITIL / ITSM Processes: Incident, Problem, Change, Request, Knowledge ManagementIntegrations: REST, SOAP, Web Services, SSO, LDAP, Third-Party SystemsDevelopment & Scripting: JavaScript, Glide APIs, Business Rules, Script IncludesCMDB Governance & OptimizationFlow Designer, Orchestration & Workflow AutomationService Catalog & Request Fulfillment

Experience

1. Servicenow Architect

   Nse India

   Jul 2024 — Present

   Led end-to-end delivery of ServiceNow programs across ITSM and ITOM modules, managing scope, schedule, risks, dependencies, and stakeholder expectations in Agile and Waterfall environments.Managed cross-functional teams (developers, administrators, testers, infra, vendors) to deliver high-quality ServiceNow implementations and enhancements on time and within budget.Planned and executed ServiceNow ITOM implementations, including Discovery, Event Management, Orchestration, and Cloud Management, improving operational visibility and incident response.Acted as primary client-facing lead, conducting requirement workshops, solution design sessions, and executive status reporting.Defined and enforced project governance, delivery standards, and best practices aligned with ITIL and organizational PMO frameworks.Oversaw platform upgrades, patching, and release management, ensuring minimal business disruption and compliance with ServiceNow best practices.

Education

• KL Ponda Highscool, Dahanu

  10th

  2000 — 2001

• Gokhale Education Societys N B Mehta Valvada Science College Bordi Dist Thane

  HSC, Science

  2001 — 2002

• PVPIT Engineering Collage, Sangli

  Bachelor of Engineering - BE, Electronics and Telecommunications

  2002 — 2006

Skills

• Windows
• System Administration
• Citrix
• Disaster Recovery
• Software Installation
• IT Service Management
• Team Management
• System Deployment
• Servers
• Itil
• Windows Server
• Vmware
• Troubleshooting
• Vendor Management
• Management