Sumit Agarwal

Product Owner @Mycom

Gurgaon, IN

Currently working as a Product Owner in AIOPs.• Leading AIOps product development focused on forecasting, anomaly detection, RCA, and event correlation using ML models (Prophet, DeepAR, FP Growth).• Good experience in MLOPs including pre/post processing pipelines, drift detection, model selection, data quality checks.• Leading development of LLM based application using different LLM’s (Llama 4, Claude Haiku 3, Command -A) with different agent frameworks like Lang chain, AWS Bedrock.• Good experience in Agile methodology, New Business Development, Process creation/Improvement, Account Management, Business Analysis, Requirements Analysis, Problem Solving and Pricing of the software.• Good experience in managing the cross functional team programs/projects across different regions. • Good experience in working on micro-services architecture, Cloud, development and their delivery via CI/CD.• Experience in gathering requirements and defining roadmap strategy.• Acting as the primary customer-facing lead, delivering tailored demos showcasing AI/ML capabilities to CIOs, IT Ops teams, and enterprise stakeholders.• Good experience in Project Management activities including Planning, Estimations, Resourcing, Stakeholder management and Risk management.• Good experience in presales.Key Achievements- Successfully launched a new RCA module reducing MTTR by 30% using causal graph-based ML- Implemented an LLM-powered assistant enabling natural language queries on NOC data, improving operational efficiency.

Guru Gobind Singh Indraprastha University

B.Tech, ECE

Birla Institute of Technology and Science, Pilani

Master of Technology - MTech, Data Science

Wilsonia Inter College

Intermediate (12th Standard), PCM