Sumesh Sugathan Priya
Operational Specialist Berlin @Upway
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WORK HISTORY
Operational Specialist Berlin @Upway
Berlin, DE
Supported warehouse and logistics operations, ensuring accurate order placement and timely delivery schedules.Collaborated with internal teams to resolve discrepancies and coordinate returns with suppliers and warehouses.Updated and maintained all order-related data in back-office systems to ensure accuracy and efficiency in operations.Managed supplier communications for operational inquiries and product availability, facilitating smooth inbound and outbound flows.Manage order processing, daily inventories, and controlling, resulting in reduced errors and also increased inventory accuracy.Dedicate attention to order accuracy and quality, resulting in a 20% improved stock accuracy and reduced out-of-stock numbers.Coordinated with suppliers and internal departments to ensure optimal stock availability and shipping timelinesDemonstrated strong communication and organizational skills while coordinating with repair service providers and internal stakeholders.
EDUCATION
University of Kerala
Bachelor's degree
University of Europe for Applied Sciences
MSC Corporative Management
ABOUT SUMESH SUGATHAN PRIYA
As an IT Support Technician at Gorillas, I handle the technical onboarding and offboarding of employees, troubleshoot user issues, track and manage the IT hardware inventory, and create comprehensive and user-friendly documentation. I have effectively resolved user issues for end users by providing step-by-step instructions both in Windows and MacOS environments, using the ticketing system Jira and Slack. I have also maintained and configured IT equipment, including laptops, MacBooks, iPhones, and iPads, ensuring their optimal performance and security.Prior to joining Gorillas, I worked as a Country Operations Specialist and an Operation Associate, where I gained valuable experience in managing diverse operations pertaining to customer service, product management, warehousing, budgeting, and quality control. I managed a large warehouse network in Germany and planned order flow to maximise key performance indicators for on-time delivery. I also coordinated purchase orders, addressed delivery issues, conducted product performance analysis, and verified system data. I improved the KPIs, prevented monthly scam losses, streamlined order confirmation, and steered the development and execution of long-term product strategy. I hold a Master\'s degree in Corporate Management from the University of Europe for Applied Sciences and a Bachelor\'s degree in Computer Science from the University of Kerala. My core competencies include inventory control, sales order processing, team leadership, and IT support. I am motivated by delivering high-quality service, optimising order flow, and identifying opportunities for automation and improvement. My goal is to leverage my skills and experience to contribute to the success of Gorillas and its customers.
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