Sumeet T.

Support Strategy, Planning and Operations @Linkedin

Toronto, ON, CA

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Sep 2025 — Present

Support Strategy, Planning and Operations @Linkedin

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Toronto, ON, CA

EDUCATION

N/A

Punjab Technical University

B.Tech

2012 — 2014

XLRI Jamshedpur

MBA

N/A

DAV college, Chandigarh

HSC

SKILLS

Service DeliveryBusiness StrategyProcess ImprovementMarketing ManagementCross-Functional Team LeadershipMulti-Cultural Team ManagementMicrosoft OfficeData AnalysisOperations ManagementRequirements AnalysisEntrepreneurshipTime ManagementOperational Risk ManagementCustomer Relationship Management (Crm)Market ResearchMarketingSalesMitigation StrategiesStrategyGo-to-Market StrategyBusiness DevelopmentProgram ManagementTheory of ConstraintsManagementTeam ManagementConsumer BehaviourBusiness Process ImprovementSix SigmaWritten & Oral Presentation SkillsGlobal DeliveryProject PlanningOutsourcing ManagementRevenue RecognitionMicrosoft ExcelMinitabAnalysisMs ProjectCompetitive AnalysisBusiness AnalysisProject Management

ABOUT SUMEET T.

Customer Experience and Support leader with 11+ years of experience in product & program management, scaling and transforming global customer support and sales operations, leading high-performance teams and driving data-informed strategies. Proven expertise in designing end-to-end customer journeys using AI-driven automation, deploying successful platforms, and aligning cross-functional initiatives to deliver measurable impact. • Organizational Leadership: Built and led a global team of 10+ program managers • Customer Experience Strategy: Increased customer satisfaction by 19% through KPI-driven initiatives • AI and Automation: Reduced average handle time by 30% via chatbot and self-service implementation If you want to increase your revenue by maximizing your customer retention and satisfaction, contact me at: s••••••••@live.com

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