Sumeet Junghare

Project Head @Federal Bank

Bhopal, IN

Project Head - BC Projects, JLG LoanSupervise and monitor end-to-end operations of Business Correspondents (BCs) across designated regions.Serve as the Bank’s Single Point of Contact (SPOC) for BC operations, ensuring compliance with business, audit, and regulatory standards.Conduct financial and operational analysis to support portfolio growth and strategic decision-making.Monitor loan disbursements and collections, ensuring timely and accurate reporting by BCs.Perform onsite audits of BC microfinance branches to ensure regulatory compliance and operational efficiency.Identify field-level irregularities and potential fraud through early risk assessment and surveillance.Oversee documentation and ensure timely submission of loan-related paperwork to relevant bank departments.Evaluate training effectiveness and disbursement meetings in the microfinance segment.Ensure BC branches maintain registers and records in alignment with regulatory expectations.Conduct field verification for credit sanction and utilization as part of internal audit procedures.Monitor BC call center performance to ensure timely redressal of customer complaints.Carry out random customer calls to audit service quality and prevent unfair practices.Supervise customer grievance redressal mechanisms across all BC branches and locations.Analyze group lending practices, focusing on JLG cohesion and fraud prevention outcomes.Maintain detailed interaction logs with delinquent customers for follow-ups, verification, and documentation.

Vaikunth Mehta National Institute of Cooperative Management

PGDM - ABM

Dr. Panjabrao Deshmukh Krishi Vidyapeeth, Akola

Bachelor of Science