Sumeet Shinde
Customer Experience & Delivery Manager at upGrad | SCMHRD | Customer Experience, Delivery Operations & Project Management
- Role
- Senior Manager - Customer Success & Academic Delivery at upGrad
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Sumeet Shinde
Senior operations and service delivery leader with 10+ years of experience driving scale,…
Experience
Senior Manager - Customer Success & Academic Delivery
Feb 2025 — Present · Mumbai, IN
Leading a team of 10+ members to ensure the success of students and the smooth delivery of academic programs within the MBA vertical. • Spearheading initiatives to improve student experience, drive program completion, and maintain strong partnerships with universities.
Education
Institut Mines-Télécom Business School
Summer School, Telecommunications Management
Symbiosis Centre For Management and Human Resource Development
Master of Business Administration - MBA, Marketing
2013 — 2015
General Education Academy
SSC, Primary & Secondary Education
1996 — 2006
Vidyalankar Institute of Technology, Mumbai
Bachelor of Engineering - BE, Computer Science
upGrad.com
Product Management Certification for Working Professionals, Product Management
2016 — 2017
Ramnarain Ruia College - Mumbai
HSC, Science
2006 — 2008
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