Sumeet Rathore
Operations Lead at Zomato
- Role
- Fleet Operations Manager at Zomato
- Location
- Indore, MP, IN
- LinkedIn followers
- 500 followers
About Sumeet Rathore
Desire to secure a managerial position in the field of Warehouse operation, Logistics…
Experience
Fleet Operations Manager
Sep 2021 — Present · IN
a. Fleet Management - Managing delivery partner fleet within the assigned clusters. Closely tracking driver logins and ensuring supply availability and positioning as per the demand projections.b. Data Interpretation - Analysing delivery partner performance metrics - productivity, frauds, quality by using data tools like MS Excel/Google Sheets and taking corrective action where ever necessary.c. Stakeholder Management - Coordinating with the demand team for order projections, down-trending merchants, support team for delivery partner escalations, and other logistics functions for the cities.d. Delivery Partner Engagement: Creating an environment for seamless communication between Zomato and the fleet by taking ownership of the following-i) Cascading information to delivery partners for important updates. Simultaneously cascading on-ground delivery partner sentiment & challenges to Area Leads & City Heads.ii) Driving delivery partner engagement through various activities to minimize voluntary attrition and to maintain healthy levels of logins within the assigned Conducting field/classroom training for delivery partners on best practices and SOPs to ensure a seamless delivery experience.iv) Re-engaging inactive driverse. Conflict Management - Hands-on experience with on-ground conflict resolution, strike management, resolving any issues/concerns/agitation raised by delivery partners. Liaising with local administrative bodies in the event of any exigency.f. Metrics- Focusing on metrics like Util, Silent Loss, Availability, Login Hours, BAO, ADT, KPT, EPH along with other key metrics that would impact the customer and restaurant partner delivery experience.
Education
Devi Ahilya Vishwavidyalaya, Indore
Master of Business Administration
2016 — 2018
Safeducate
Advance Diploma In Logistics Management
2019 — 2019
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