Sumeet Kumar

WORK HISTORY

EDUCATION

SKILLS

ABOUT SUMEET KUMAR

Thanks for visiting my profile.Why Digital in Pharma?Could we imagine ourselves without digital, search engines or Netflix/Amazon like CX, if we can\'t then neither HCPs nor patients would settle for anything less/sub optimal. I firmly believe, now is the time for pharma to augment their field force capabilities by adding in right digital capabilities which in turn drive best in class CX and engagements with their HCPs and patients.Digital has enabled you to access my profile Sumeet is a seasoned Customer relationship & CX manager | Digital Marketing | Program Management professional with more than a decade of industrial experience, who strives to add value by solving complex challenges within pharma commercial space working along with wider team• Used innovative solutions and consulting approach to solve commercial challenges faced by Pharma by combining digital, creatives and technology • Helped Pharmaceutical companies to achieve more by offering expertise around Multichannel/Omnichannel marketing, digital transformation, Brand revitalization strategy & digital content factory set ups• Successfully set up a scalable digital Content factory(DCF)/Content Hub model for leading Pharma MNEs to streamline the content supply chain which drove efficiency in terms of $ and overall content production TAT• Bring sound understanding of the content supply chain, Commercial Operating model set ups (Global & Local) On-shore, Off-shore or near shore, digital marketing framework and integrated marketing communications, Digital asset management (DAMs) within Pharma• Experience around a broad range of digital capabilities and tactics roll out including website design system, Mobile, emails-Personalized/Categorized/Stratified,Veeva CLM, AR/VR apps, Microsite/ landing page, Sales Force Marketing Automation (SFMC)- campaigns, IQVIA OCE, touchscreen infographics etc• Improved the overall DCF-CSAT from 3.2 to 4.7 in year• End to End delivery management of high complex global projects to ensure services are delivered and continually improved to the expected level. Project Outcomes- We win or I learn. • Working knowledge of compliance procedures including GDPR, ABPI• Currently learning Digital Health and Informatics, Gen AI and Design Thinking approach to solve problems alongside a full time jobYou will find me to be well-spoken, energetic, confident, and personable, the type of person on whom your customers and your organization will rely on.Always open for versatile and challenging tasks/roles, let me know if I can be of any help