Sumeet Dhamanage

About Sumeet Dhamanage

As a Customer Success Manager at a cybersecurity marketplace, my focus is on building and maintaining strong relationships with our clients to ensure their success and satisfaction. I work closely with our customers to understand their needs and provide guidance on how our marketplace can best meet their cybersecurity needs. My responsibilities include identifying opportunities for upsell and cross-sell, monitoring customer health metrics, managing customer onboarding and training, and proactively addressing customer issues to ensure high customer retention and satisfaction rates. I work collaboratively with our sales, product, and engineering teams to ensure that our customers have access to the best possible solutions and experiences. I am also committed to staying up-to-date on the latest security trends and technology developments to ensure that our customers are always ahead of potential threats. Overall, as a Customer Success Manager at a cybersecurity marketplace, my goal is to help our customers maximize the value they get from our marketplace and to build long-lasting partnerships that drive mutual success.

Experience

1. Customer Success Manager

   Ofofo

   Feb 2023 — Present · Bengaluru, IN

   Ofofo is a Cybersecurity Marketplace focused on building cyber resilience for small and mediumbusinesses.Managed end-to-end onboarding serving as the primary contact for vendors and customers,liaising with CXOs, marketing teams, and CISOs to ensure seamless integration into thecybersecurity marketplace.Fostered strong vendor relationships and contributed to the expansion of the marketplace to150+ Users and 200+ Listings Created for Sale.Maintained accurate and up-to-date CRM records to support cross-functional teams marketing, and vendor engagement.Led the end-to-end CRM migration from HubSpot to Zoho, ensuring data integrity and minimaldisruption to business operations.Monitored key customer health metrics to identify and track customer engagement,cross-sell and up-sell opportunities.Worked cross-functionally with sales, product, and engineering teams to align productimprovements with customer needs and feedback.Ensured customers were matched with the best-fit vendors, providing cybersecurity solutionstailored to their needs and timelines.Facilitated vendor negotiations on behalf of the customer during the Ofofo Marketplace RFPprocess to secure beneficial partnerships. Supported revenue generation efforts with my teamfacilitating sales.Launched and managed the Ofofo Newsletter to increase engagement with vendors andspotlight their success stories.Organized vendor/customer participation in Ofofo Studio podcasts, strengthening industryties.Curated content for the Ofofo Blog using insights from Ofofo Studio podcast.Represented Ofofo at industry conferences DSCI, YourStory, CISO Platform and Global StartupSummit across India.Co-Hosted security summons hosted in partnership with our onboarded vendors acrossMumbai, Delhi, Hyderabad and Bangalore to boost Brand Recognition, Cybersecurity Awarenessand vendor relations.

Education

• Dayananda Sagar University

  Bachelor of Technology - BTech

  2017 — 2021