Sumeet Bangar
Manager @Genpact
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WORK HISTORY
Manager @Genpact
Hyderabad, IN
EDUCATION
Devi Ahilya Vishwavidyalaya, Indore
Master of Business Administration (MBA), Marketing/Marketing Management, General
Devi Ahilya Vishwavidyalaya
Master of Business Administration (MBA), Marketing/Marketing Management, General
ABOUT SUMEET BANGAR
I am an operations leader with 10+ years of diversified experience across Operations Management, Client Management, and Project Management in the ITES-BPO, Telecom, Banking (Card Process), Insurance, and Retail industries.With a strong foundation in people management, service delivery, and performance improvement, I have consistently driven high-performing teams, delivered client SLA commitments, and strengthened customer experience across voice and non-voice processes.My management style is built on situational & inclusive leadership, enabling me to motivate individuals at all levels, manage performance with clarity, and create a culture where teams exceed expectations. Core Expertise • Operations Management (Voice – Insurance, Telecom & Banking Card Process) • Service Delivery Management (SLA/KPI Handling) • Performance Management & Quality Governance • Customer Service & Escalation Handling • Team Leadership, Motivation & Staff Retention • Client Interaction & Portfolio Management • Daily Revenue/Result (DRR) Tracking & Reporting • Workforce Management: Staffing, Scheduling & Rostering • Process Excellence & Gap Identification • Cross-functional Coordination • Banking Operations Knowledge (KPI understanding & calculation) Career Snapshot • Assistant Manager – Operations (Insurance Voice Domain)| 2 Years • Operations & People Management – Telecom & Banking (Card Process)| 5 Years • Retail Sales Consultant | 1.5 YearsAcross these roles, I have: Driven client SLA performance for large business operations Led teams to achieve daily, weekly & monthly targets Reduced shrinkage & attrition through strong engagement initiatives Performed micro-level lead tracking & portfolio analysis Resolved escalations, improved customer satisfaction, and optimized business processes Built and mentored teams in dynamic, fast-paced environments What I BringI combine a commercial mindset with a solutions-oriented approach to streamline operations, improve customer experience, and uplift overall business performance. I excel at managing cross-functional challenges, identifying process gaps, and executing corrective actions that enhance productivity and client trust.I believe in creating impact through ownership, discipline, empathy, and teamwork—driving consistent results in complex business setups.
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