Sumedha Talvar

Assistant Manager @ Firstsource | Workforce Management | | Enterprise Operations & Strategic Initiatives

Role
Assistant Manager at Firstsource
Location
Mumbai, MH, IN
LinkedIn followers
500 followers

About Sumedha Talvar

Dedicated and experienced Assistant Manager in WorkforceManagement with 11 years of expertise in Business ProcessOutsourcing. Proven track record of leading and managing teams,coordinating scheduling activities, and providing comprehensiveclient support. Skilled in data analysis, report generation, and utilizingMicrosoft Excel and Power Query to drive operational efficiency. Adeptat designing dashboards for quality improvement and maintainingdetailed records for performance management.dedicated to mastering SQL, Power BI, Python, and AI to enhance data-driven decision-making.

Experience

  1. Assistant Manager

    Firstsource

    Dec 2017 — Present · Mumbai, IN

    Currently working as as WFM- Assistant manager | Collaborative leader dedicated to building high-performing teams and driving exceptional results.2. Passionate about developing and mentoring workforce management professionals.\"3. Strategic partner to business stakeholders, ensuring alignment and excellence in workforce operations4. Experienced in implementing and optimizing workforce management processes and technologies.

Education

  • Mumbai University Mumbai

    Bachelor of Commerce - BCom, Commercial and Advertising Art

    2015 — 2017

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Sumedha Talvar — Assistant Manager at Firstsource in Mumbai, MH, IN | Unifers