Sumedha Shedge
Application & Software Support Engineer | SQL | Python | ML Learner
- Role
- Senior Product Support Engineer at IDfy
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Sumedha Shedge
Results-driven Product Support Engineer with over 3+ years of experience in technical support and client success within fast-paced SaaS and AI-driven environments. Skilled in managing and troubleshooting large-scale API integrations, particularly in KYC and Machine Learning-based products. Proven ability to resolve 20–30 incident tickets daily while ensuring 100% SLA adherence through detailed root cause analysis and proactive issue management. Adept at automating operations using Python scripts, leading to significant improvements in resolution efficiency. Experienced in mentoring junior engineers, maintaining technical documentation, and generating actionable MIS reports. Holds a master’s in information technology with a specialization in Artificial Intelligence, and proficient in tools and frameworks like SQL, Flask, Docker, Power BI, TensorFlow, and more.
Experience
Senior Product Support Engineer
Jun 2025 — Present
Education
Vidyalankar School of Information Technology
Bachelor's degree
Guru Nanak Khalsa College, Matunga, Mumbai (Autonomous)
Master's degree
Vidyalankar School of Information Technology
Bachelor's degree
2016 — 2019
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