Sumeadh Jain
Associate in Sutherland.
- Role
- Associate Cs at Sutherland
- Location
- Indore, IN
- LinkedIn followers
- 500 followers
About Sumeadh Jain
Experienced BPO executive expert in delivering exceptional customer service and in handling customer inquiries across various support channels and providing timely and accurate responses. • Experienced in resolving and troubleshooting customer issues by offering appropriate solutions and guidance. • Well versed in utilizing CRM software for managing customer interactions, maintaining accurate records, and delivering personalized experiences based on customer history. • Provide valuable feedback and suggestions to enhance product usability, customer satisfaction, and overall service quality. • Consistently meet or exceed performance metrics and goals, including response time, customer satisfaction scores, first-call resolution rate, and quality standards. • Collaborate with cross-functional teams to identify process gaps and implement innovative solutions, resulting in improved efficiency and reduced customer wait times.
Experience
Associate Cs
Oct 2024 — Present · Indore, IN
Education
NACHIKETA INSTITUTE OF MANAGEMENT AND INFORMATION TECHNOLOGY
Bachelor of Commerce - BCom, Taxation
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