Sumathi Sivakumar
Business Process Lead at Tata Consultancy services
- Role
- Business Process Lead at Tata Consultancy Services
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Sumathi Sivakumar
As a Business Process Lead at Tata Consultancy Services, I focus on ensuring compliance…
Experience
Business Process Lead
Mar 2022 — Present · Chennai, IN
Processed client instructions with accuracy, meeting deadlines and service standards. • Escalated urgent or high-risk issues through proper escalation channels. • Ensured high client satisfaction through strong product, process, and client knowledge. • Suggested and implemented process improvements. • Executed daily tasks and additional responsibilities as assigned by supervisor. • Oversaw onboarding, CDD/EDD, account opening, and maintenance and transaction processing per SOPs. • Ensured timely tracking and resolution of issues and exceptions. • Oversaw KYC processes including identification, verification, AML risk assessment, and monitoring. • Supported onboarding and training of new staff, ensuring smooth transitions. • Maintained team productivity to meet SLA targets. • Investigated customer backgrounds and conducted regulatory compliance checks. • Performed EDD on high-risk clients and escalated as needed. • Reviewed and checked KYC/CDD/account documents for compliance. • Generated periodic reports (monthly, quarterly, annually) for management. • Generated regular reports for leadership and ensured RCSA compliance. • Coordinated with cross-functional teams for audits and testing documentation.• Managed payment processing issues (SWIFT, CHAPS, Faster Payments). • Developed backup plans to ensure process continuity. • Conducted CDD/EDD and enriched review submissions for Quality Check team.
Education
St. Michael girls higher secondary school
Hsc
2013 — 2014
Government College of Engineering, Srirangam
Bachelor of Engineering - BE
2014 — 2018
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