Susan Massie
Strategic Account Manager @C1
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WORK HISTORY
Strategic Account Manager @C1
My business strategy is to consult and become a trusted advisor for my customers. I actively listen, formulate questions, participate in finding the correct solution, prepare an ROI/TCO, present the solution and close the business. The process does not stop there, this is just the beginning. By providing superior customer service, it leads to phenomenal customer satisfaction, continued business, referrals and ultimately year over year success. I strive to have a win/win relationship with my customers- Exceeded quota and achieved strategic growth year over year- Obtained new accounts, understood and communicated industry trends, applied the best technology to the customer’s business needs, and effectively worked across internal support groups- Leveraged relationships and reputation for a deep and wide strategy to navigate successfully across all areas of the customer’s business- Prospected and secured Fortune 500 customers resulting in profitable business and long term relationships- Maintained healthy customer relationships by actively participating in Executive Business Review Meetings, Strategy Sessions and Roadmap Discussions- Researched and identified cutting edge technology to provide customers with effective and cost effective solutions giving them the competitive edge- Provided customers who are risk averse options for stability, growth and security
EDUCATION
University of Wisconsin-Eau Claire
BS, Accounting
SKILLS
ABOUT SUSAN MASSIE
Experienced Strategic Account Manager with a demonstrated successful history working with…
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