Sumanth Patchipulusu
Assistant Manager - Training (L&D).
- Role
- Assistant Manager - Training at TP
- Location
- Hyderabad, IN
- LinkedIn followers
- 500 followers
About Sumanth Patchipulusu
2022: Teleperformance - Assistant Manager - Training (L&D). 2021: Joined Turito as a Team Lead for US Customer Support. 20••••20: Synchrony Financial (Call Quality Specialist - CQMT) 20••••14: HSBC - Customer Service / Collections - Financial Advisor 10 plus years of work experience in the Outsourcing Industry. Skilled in Contact centers, Training delivery, Operations Management and Quality. Currently assigned a Management Trainee role.
Experience
Assistant Manager - Training
Mar 2022 — Present · Hyderabad, IN
Working with Coinbase customer support site in Hyderabad by providing Training (L&D) support\\\\n• Leading the Retail Messaging and Email teams and ensuring that they are always process compliant by conducting TNA and PKT’s on a Weekly / Monthly and Quarterly basis.\\\\n• White Belt and Yellow Belt certified. Green Belt W.I.P.\\\\n• Conducting daily refreshers and huddles to all Process Trainers and Team Leads from the OPS team.\\\\n• Handling WBR for the Training team and providing support to the OPS and the Quality teams.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
Education
Andhra University
Master of Business Administration, Human Resources Management and Services
Andhra University
Master of Business Administration (MBA), Human Resources Management and Finance
2009 — 2011
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