Sumanth Srinivas
Senior Manager Customer Success
- Role
- Senior Customer Succees Manager at CtrlS Datacenters
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Sumanth Srinivas
I am a delivery manager with hands-on experience in shouldering client expectations that…
Experience
Senior Customer Succees Manager
Jul 2023 — Present · Hyderabad, IN
Support the delivery of program planning and customer-facing program reviews, prioritization of engagements, and engagement with key technical stakeholders to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.Build strong relationships with key customer stakeholders and technical experts to ensure high-quality solution delivery and maintain system health, collaborating closely with other leaders on the account team.Adopts the organizational and customer success strategy and ensures the alignment of technology and services with the customer goals and objectives.Track usage of services, work with customers to identify areas where usage could be improved and takes action to drive usage. Leverage current scenarios and identify potential opportunities to upsell.
Education
NBKR Institute of Science & Technology
Bachelor of Technology (BTech), Electrical and Electronics Engineering
2000 — 2004
Narsee Monjee Institute of Management Studies (NMIMS) Navi Mumbai
Master of Business Administration - MBA, Business Analytics
2019 — 2020
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.