Sumanth B.

About Sumanth B.

Customer Success Manager | Championing Client Advocacy & Long-Term Impact in Tech InnovationWith over 10+ years of experience in Customer Success and Sales Operations, I’ve been privileged to work at the intersection of strategy, execution, and client delight — driving revenue and results through empathy, systems, and scale. Along the way, I’ve also contributed to inside sales efforts and supported strategic initiatives that played a role in partner enablement and indirect fundraising, further amplifying growth and stakeholder confidence.Currently, I serve as a Customer Success Manager at Ikonz Studios, an AI tech startup that’s redefining digital IP and holographic experiences for iconic personalities. Here, I work closely with high-profile clients across BFSI, Retail, FMCG & Pharma industries ensuring seamless onboarding, proactive success planning, and long-term relationship management. My role blends strategy and storytelling — helping clients unlock the full potential of our AI-powered platform while building meaningful digital legacies for global icons.Previously, at Intandemly, I led Customer Success and Sales Operations for our unique ABM platform, aligning executive vision with frontline execution. From designing sales comp plans and refining sales processes to supporting reps on target achievement and customer satisfaction — I helped drive predictable pipeline velocity and client retention at scale.What drives me?Customer impact. Data-driven decisions. Human connection.I thrive in fast-paced environments where innovation meets ownership. I take pride in building processes that scale, teams that trust, and relationships that last.If you’re passionate about technology, customer advocacy, or simply want to jam on GTM strategies — let’s connect.Core Skills: Customer Success Strategy | Client Success l Sales Ops | Outbound Sales | Client Retention | CRM Management | Process Optimization | Forecasting & Reporting | Relationship Building | Revenue Growth

Experience

1. Customer Success Manager

   Ikonz Studios

   Jan 2024 — Present · Hyderabad, IN

   Ikonz Studios is an AI-powered digital studio transforming brand engagement through AI-driven digital avatars, agentic chatbots, AI voice solutions, and Holographic Extended Reality (HXR).As a Customer Success Manager, I drove enterprise AI & immersive technology adoption while owning revenue growth, expansion strategy, and long-term account value.Closed ₹50L in revenue for immersive brand engagement solutions.Contributed ₹1.5 Cr in upsell revenue (MVP stage).Identified and executed cross-sell opportunities combining AI-powered digital humans with immersive HXR experiences.Focused on revenue retention, account expansion, and strategic growth across enterprise portfolios.Led strategic adoption of AI-driven digital avatars, agentic chatbots, AI voice assistants, and immersive holographic experiences.Defined success metrics including engagement rate, interaction time, lead capture efficiency, and experiential ROI.Translated complex AI + HXR capabilities into measurable business outcomes aligned with client objectives.Partnered with CXOs, marketing leaders, and digital transformation teams as a strategic advisor.Conducted business reviews aligning AI and immersive tech performance with revenue and growth goals.Leveraged behavioral data to enhance personalization, engagement journeys, and AI-driven interactions.Led enterprise workshops to accelerate AI and immersive tech adoption.Positioned Ikonz as a long-term digital transformation partner.Improved adoption and long-term value realization through structured success frameworks.Driving revenue growth through AI-powered digital humans and immersive HXR — enabling enterprises to transform static engagement into intelligent, interactive experiences.

Education

• Osmania University

  Bachelor of Commerce - BCom, Business Administration and Management, General

  2011 — 2013