Sumanth Sam

Experience

1. Transaction Risk Investigator

   Amazon

   Mar 2022 — Present · Hyderabad, IN

   Responsible for the maintenance and development of Standard Operating Procedures (SOPs) to perform audits and resolve outliers/exceptions within the teamProviding timely response to stakeholders on related tasks as per SOP and SLASystematically escalate problems to the relevant owners/ teams according to pre-determined processMaintaining records of day-to-day work through workflow toolsCatching up with the business metrics and goals i.e. SLA, productivity, quality and utilization benchmarksUnderstanding performance metrics for driving business goals and contribute to the growth of the respective team/programConducting detailed research in a timely manner to improvise the work process which helps in achieving the business goal in advanceDiligence/ Transaction Monitoring/ Screening investigation key skills including: logical thinking, problem solving, analyzing transaction details and an investigative mindset.Assist the VP Fraud Investigations to execute the Functional Operating Model components of the Fraud Investigations capability.Receive cases for investigation and conduct risk assessments to identify immediate loss mitigation and recovery actions required.Assess the preliminary facts of the incident to determine whether the incident qualifies as a potential insurance claim with appropriate escalation/reporting.Gather information, documents, data, evidence required to determine the facts surrounding the incident. Interview suspects and witnesses.To work under critical situation and as per business requirement.Ability to conduct research, work independently and make complex investigationsDecisions with little or no guidance within the ambit of workflow/procedure.Analyze and utilize relevant data to develop ways to improve the overall user experience on the siteProactively identifying fraud risks and assessing the adequacy of controls to manage such risks, including recommending enhanced or additional controls Working with support areas

Education

• JNTUH College of Engineering Hyderabad

  Bachelor of Engineering

  2011 — 2018