Sumanta Pal

Account Manager @Quadrant Technologies

Redmond, WA, US

Manage strategic client accounts in IT, cloud, and SaaS recruitment, ensuring consistent delivery and high client satisfaction.• Build and maintain long-term client relationships, serving as a trusted advisor for their technical hiring needs.• Oversee end-to-end recruitment operations, ensuring timely and high-quality placements across all client accounts.• Lead and mentor a team of recruiters, driving performance and ensuring KPIs and quality standards are met.• Collaborate with team leaders to allocate recruitment roles based on complexity, urgency, and domain specialization.• Conduct technical screenings for IT, engineering, and cloud roles to ensure alignment with client requirements.• Utilize ATS and CRM tools to manage candidate pipelines, track client activity, and generate performance reports.• Stay updated on US hiring trends, visa regulations, and compliance requirements across IT, engineering, and healthcare staffing.• Work closely with sales and delivery teams to align recruitment efforts with client needs and business priorities.• Identify account growth opportunities through account mining, upselling, and cross-selling additional recruitment services.• Ensure recruitment activities comply with US labor laws and internal company policies for quality and compliance.• Lead client review meetings, providing strategic updates on hiring progress, market trends, and delivery metrics.• Analyse account performance data to improve service delivery, recruitment speed, and client retention.• Support clients during scale-ups, product launches, or cloud migrations by providing agile, specialized hiring solutions.• Serve as a subject-matter expert on recruitment within cloud services, SaaS platforms, and IT consulting environments.