Sumanta Kundu
Business Optimization Leader @Equifax Canada
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WORK HISTORY
Business Optimization Leader @Equifax Canada
Toronto, ON, CA
Lead a team of 8 to drive a portfolio of product, process, and platform initiatives focussing on growth, efficiency, and value creation for B2B and B2C business in Canada.AI & AUTOMATION - Build and prioritize pipeline, manage engagements with global vendors and implement robust scalable initiatives using Gemini, Vertex AI, GCP, UiPath, Adobe, and Salesforce.* Delivered 3 GenAI solutions, 2 AI models, 10+ RPA Bots, 36+ WebForm integrations, 25+ internal/external API integrations and 2 AI chatbots (B2B and B2C) along with Live Agent Chat feature.OPERATIONAL EXCELLENCE - Define enterprise process governance, establish policies & guidelines, standardize process maps and drive lean six sigma methodology for continuous process improvement.* Designed, identified and implemented process improvement for 200+ process maps and trained 500+ internal/external stakeholders to adapt with process changes.PRODUCT & CX - Design customer experience for contracting, onboarding, fulfillment, delivery and support for new and exisitng products, train sales & support teams for GA ready and enable customer migrations to cloud.* Launched 12+ new products and operationalized 200+ product rebuilds in 12 months* Plan, execute and drive teams on product, endpoint and customer migration for all B2B Canadian customers.BUSINESS INTELLIGENCE - Build data pipeline, design KPIs, develop dashboards, analyze insights and automate reporting.* Enrich data, build system integrations, enhance metrics and recommend actionable insights to cross-functional teams and C-level executives.PLATFORM TRANSFORMATION - Design employee experience with new and enhanced operational platforms/tools, increasing business productivity and enhancing E2E customer experience from Order to Cash.PROGRAM & TEAM LEADERSHIP - Motivate and manage growth, performance and expectations for the team, while managing conflicts and supporting each of them for success.
EDUCATION
Schulich School of Business - York University
Master of Business Administration (MBA), Technology Strategy & Operations
Amrita Vishwa Vidyapeetham, Coimbatore
Bachelor of Technology (B.Tech.), Engineering
SKILLS
ABOUT SUMANTA KUNDU
15+ years of Strategy, Design, & Delivery expertise in AI Innovation, Business Transformation and Operational Excellence. I specialize in Enterprise AI solutions, Operating model frameworks, Digital Strategy, and integrated Automation, directly impacting CX, Employee Productivity, and organic Growth.My core strength is in navigating organizational complexity to connect the dots between process, platform, and people, and leading initiatives from strategic concept to quantifiable execution. I am a Business Owner and Technology Leader focused on solving inefficiencies, aligning strategic priorities, and designing scalable, robust solutions while balancing IT architecture and enterprise security. I built and lead multiple Centers of Excellence (CoEs) to drive industry best practices, develop culture, and build strategic partnerships.<>Schulich MBA in Strategy & Operations with Bachelor\'s in TechnologyCertifications: Google Cloud Leader, Generative AI leader, RAG & Agentic professional, SAFe Agilist, PMP, Lean Six Sigma<<>>* AI Product & Strategy : Unified AI Strategy; Research-to-Production Lifecycle; AI Portfolio Management; Operating Model Design* Executive & Transformation Leadership : C-Suite Advisory; Digital & Business Transformation (Cloud, M&A, Restructuring); Cross-Functional Leadership; Strategic Partnerships* Thought Leadership : Strategic foresight; Co-innovate with vendor & partners; AI Center of Excellence (CoE), Platform Architect* Process Improvement : Lean Six Sigma Black Belt (DMAIC), Value Stream Mapping, Design Thinking.* Business Impact : P&L Management, Operational Excellence, CX & EX Transformation* Program Management : Agile Program Leadership (PMP + SAFe), Change Management (CLARC-ADKAR model), Operational Readiness<<>>* Generative & Agentic AI: GenAI & RAG Applications, Agentic Workflows & LLM Orchestration, AI-assisted decisioning, Agentic Frameworks (ADK & LangGraph), Prompt Engineering.* Intelligent Automation & IDP: DocAI & Intelligent Document Processing (IDP) solutions, RPA Automation (UiPath), Adobe & Workflow automation* Cloud & Architecture: GCP & Vertex AI, Gemini Models, Scalable Solution & Microservice Architecture, API Integration & Gateway, Cloud-Native Delivery.* Conversational AI: Google CCaaS & CES nextGen Agentic VoiceAI, DialogFlow, Sierra Voice AI, Chatbot & AI Assistants, Accent Neutralization, IVR design.* Salesforce platform : Sales Cloud, Service Cloud, Data360, AI & Agentforce implementation
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