Sumant Arya

About Sumant Arya

18+ years of experience spread across start-ups, e-commerce platforms and contact centre delivery. Currently heading end to end catalog funnel and business growth journey with touch points across the product catalog journey from Defining the Product schema to go-live stage. Building for future through key investments in Machine Learning and AI, powering the automation efforts to bring scale, better experience, and cost efficiencies. Optimising the power of HITL to lead these automation efforts across the board. Impactful contributions beyond business core by leading projects focused towards creating job opportunities in the rural sector, tier 2, tier 3 cities. Identify immense talent available in these sectors and empowering them to build great careers. Continuous focus on contributions in these sectors with women empowerment, differently abled empowerment in focusCollaboration, Stakeholder management, making right investments on critical talent and building the right culture, Inclusion and Diversity, risk taking, innovation are a few themes that are a continuous investment. Over the last few years, have built capability and capacity to lead and support multiple new business opportunities across the organization beyond the Catalog funnel

Experience

1. Director Consumer Shopping Experience - Catalog & Business Growth

   Flipkart

   Jan 2019 — Present

Education

• Ryan International

  Commerce, Business/Commerce, General

  1996 — 1999

• Indira Gandhi National Open University

  Certificate in Computing, Computer Science

• Delhi University

  Bachelor of Commerce (B.Com.), Commerce

  1999 — 2002

Skills

• Team Management
• Java
• Manage Client Relationships
• Procurement
• Crm
• Customer Retention
• Mis
• Customer Service
• Operations Management
• Service Delivery
• Business Analysis
• Bpo
• Call Centers
• Business Development
• Project Management
• Microsoft Office
• Sales
• Data Analysis
• Retention Management
• Vendor Management
• Sql
• Management