Suman Shrivatsav

About Suman Shrivatsav

A dynamic Sales Process Transformation Consultant and Techno-savvy Leader with 25+ years of experience. Proven credentials in defining and governing sales strategy, identifying the right tools to automate and achieve sales excellence. Experienced in program managing, designing and implementing multiple CRM, BI and Analytics tools. Knowledge of OTC (Order to Cash) process with exposure in solution architect from sales lead generation till invoicing.Adept in helping the sales team perform better by leveraging various tools including- Social tools: LinkedIn Sales Navigator, Relationship Science, Relationship Insights, Hoover’s, InsideView/Versium, Revegy- CRMs: Microsoft Dynamics, Salesforce.com, SAPCRM- BI tools: Microsoft Power BI, SAP BIProficient in configuring CRM solution to ensure consistent sales process with strategic governance and interventions, generating additional pipeline and enhancing win rates in strategic/large deals. Skilled in bringing world class analytics to ensure proactive interventions. Utilizing knowledge of Agile methodology to deliver faster tools and increased forecasting accuracy and productivity of sales community.Specialties: Program & Project Management, Global Delivery, SDLC, Requirement Gathering, Business Analysis, Software Development, Solution Architecting, Pre-sales, IT Strategy, Strategic Planning, Vendor Management, Risk Management, Change Management, Release Management, Incident Management, Customer Relationship Management, Stakeholder Management, Team Management, Cloud Solutioning, Machine Learning

Experience

1. Delivery Manager

   Infosys

   Jul 2021 — Present · Bengaluru, IN

   Managing the entire CRM project delivery in US, Canada and South America region. Responsible for pre-sales, implementation and growth in the region. Managing a global workforce.

Education

• Aptech Computer Education

  Honors Diploma in Information and Systems Management, Computer Science

  1995 — 1996

• University of Mysore

  Bachelor of Science (B.Sc.), Physics, Maths and Electronics

  1995 — 1998

• Cornell University

  Leadership Certification

• Indian Institute of Management, Calcutta

  Advanced Program in Strategic Management, Business Administration and Management, General

  2014 — 2015

• University of Mysore

  Master of Computer Applications (M.C.A.), Computer Science

  1995 — 1998

Skills

• Software Development
• Scrum
• Software Project Management
• Crm
• Erp
• Pre-Sales
• Pmp
• Project Management
• Agile Methodologies
• Management
• Sdlc
• Solution Architecture
• IT Strategy
• Enterprise Resource Planning (Erp)
• Business Analysis
• Global Delivery
• Program Management
• Customer Relationship Management (Crm)
• Vendor Management
• Sales Process
• Software Development Life Cycle (Sdlc)
• Business Intelligence
• Strategic Planning
• Agile Project Management
• Requirements Analysis