Suman Bala
Shift Lead at Taboola | Ad Tech | ITSM | Certified Scrum Master | Lean Six Sigma Black Belt
- Role
- Shift Lead - Technical Support at Taboola
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Suman Bala
As a Shift Lead I leverage my expertise in Scrum and Lean Six Sigma to optimize the performance and efficiency of our technical support team. With over 4 years of experience in presale design and technical support roles, I have developed strong skills in continuous improvement, process optimization, and customer satisfaction.I am also a Certified ScrumMaster (CSM) and Lean Six Sigma Green Belt, which enable me to apply agile methodologies and data-driven decision-making to drive innovation and excellence in our team. My goal is to create a culture of collaboration, learning, and continuous improvement, where every team member can grow and thrive.
Experience
Shift Lead - Technical Support
Apr 2019 — Present
Education
Delhi University
Bachelor of Business Economics, Economics
2007 — 2010
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