Suman Gupta
Process Associate at Genpact | Senior HR Executive at Redient Security | Employee Engagement | Performance Management | Strategic HR Initiatives
- Role
- Process Associate at Genpact
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Suman Gupta
As an accomplished HR professional with extensive experience in strategic HR initiatives, employee engagement, and performance management, I bring a results-driven approach to optimizing human capital and driving organizational success. Currently, as the Senior Human Resource Executive allowed me to spearhead comprehensive HR functions, resulting in a 15% increase in productivity and a 95% employee satisfaction rate.I hold a B.Sc. in Economics (Honours) from Gurudas College and am actively pursuing a PGDBA in Human Resources from Symbiosis Centre for Distance Learning. My certifications in communication, Microsoft Office, and HR management complement my expertise in talent acquisition, payroll, strategic planning, and compliance.With a deep passion for fostering positive workplace cultures, I am committed to creating environments where employees can thrive, contributing to sustained organizational growth. My strategic mindset, combined with a focus on employee well-being, allows me to align HR practices with broader business objectives, ensuring both employee satisfaction and operational excellence.I am passionate about fostering positive workplace cultures and driving organizational success.
Experience
Process Associate
Oct 2024 — Present · Gurugram, IN
Handling customer inquiries efficiently, ensuring first-contact resolution and seamless service. Driving high CSAT by actively listening, resolving concerns, and delivering accurate solutions. Meeting key KPIs like AHT, FCR, and call quality to enhance service excellence. Analyzing DSAT scores and optimizing RCR to improve customer experience and efficiency.
Education
North Point Senior Secondary Boarding School (Arjunpur Branch)
Higher secondary, Commerce
North Point Senior Secondary Boarding School (Arjunpur Branch)
Secondary
Symbiosis Centre for Distance Learning
Master of Business Administration - MBA, Human Resources Management/Personnel Administration, General
University of Calcutta
Bachelor of Science - B.Sc, Economics honours
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